Women's Flame Shape Lotus Ring

Thanks for shopping with brastarglory.com. We ship throughout the United States through USPS or FedEx (and sometimes other partner carriers). To keep track of your order, contact brastarglory.com (service@brastarglory.com) so we can provide you the order’s tracking number.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 1 business days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
 

Shipping Cost & Transit Time

           
           
Supported countries and regions for shipping

At present, our shipping services are exclusively available for delivery within the United States.

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
You can check tarcking information on this page.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
 

Delivery Time Exceeded

If your order is delayed, please contact us via email service@brastarglory.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can’t be canceled once the parcel is shipped out.
 

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Contact Us

Email: service@brastarglory.com

Order Cancellation 

You can cancel your order at any time before it is shipped. If you choose to cancel before your order is processed, you will receive a full refund. However, once an item has been shipped, we regret to inform you that we cannot cancel the order. Thank you for your understanding!

Please note that you will receive an email notification once your order has been dispatched. If you decide that you do not want the package after it has been shipped, please contact us for a return after you receive it. We appreciate your understanding!

If you have any questions, feel free to reach out to us directly at:

Email: service@brastarglory.com

Return and Exchange 

-- Returns are accepted within 30 days with no service fees.
-- We do not accept returns after 30 days.
-- All items must be returned in their original packaging with all parts and components included.
-- Items must be in brand new condition, without damage or alterations.
-- Returns/exchanges must be shipped using the same service as the original delivery.

We can only accept returns or exchanges from the country where the order was originally shipped. For example, orders shipped to the U.S. must be returned from the U.S.

Please note:

If there is a quality issue with our product, or if we sent the wrong item or missed any items, we will provide a free refund or replacement.

For returns due to any of the following reasons, you will be responsible for the return shipping costs (we appreciate your understanding):

• Items without quality issues
  
• Assembled or installed items
  
• Items that are not in their original condition and packaging
  
• Custom or special order items made to your specifications
  
• Damaged items or packages without local shipping proof
  
• Any items or styles not listed on our website

Return Address: Once you decide to return an item, please contact us, and we will provide you with the return address.

Refund Process

If you return an item, your refund will be issued to the original payment method. Please note that shipping costs will not be refunded.

Once your package arrives at our facility, please allow 7-14 business days (depending on peak times) for us to process your return. If your return does not meet the listed conditions, the package will be sent back to you at your expense. After your return is accepted, we will issue your refund, and you will receive a confirmation email. You can expect your refund within 48 hours. If you do not receive it, please contact us.

How to Return an Item or Entire Order

Step 1: Contact our customer service team to initiate the return process, providing the following information:

Order number
Proof of purchase
Photos or videos of the defective item
Step 2: Place your receipt along with the item back in its original packaging.

Return/Exchange Address: Please contact customer service for details.

For any returns, please reach out to us at:

Email: service@brastarglory.com